Terms & Conditions
Customer service telephone: +30 211 8 50 60 70
Click here for all the ways to communicate with customer service.
D. Plakentias 51 - Ampelokipi - 11523
General Trade Registration Number (GEMI): 141992401000
Shipping time according to law, is not allowed to exceed 30 days.
In fact, all our orders are processed on the same day or the next business day, unless the products are unavailable. In this case you are informed about it.
Warranties are provided by the manufacturers or importers of the products as stated on the products.
In addition, we provide detailed guarantees for all our products.
Shipping Methods - Charges
Shipping methods and charges are calculated automatically during the order completion process. Exceptions are bulk or heavy orders outside of Greece. In case of shipping differences you will be informed accordingly.
According to law, there is no cancellation of an order, except for the right of withdrawal of 14 days. We provide full right to cancel the order with a refund of all money paid except the actual payment costs, if the cancellation is made before sending your order and if it is not a deposit for a special order.
Advance payment on Special Order
In case of special order or order in product that is not available, advance of payment is required. In this case, in case of cancellation of the order or deposit is non-refundable.
The place of provision of the guarantee is defined as the headquarters of our company.
Defective products are those that do not meet the requirements listed by the producer.
In any case, our company replaces defective products in accordance with the defective product policy found here.
Our company delivers the products to the headquarters of our company, or by courier for a weight of up to 2-4 kg. The possibility of shipping with other transport companies or heavier orders, is provided as an option. The choice of the desired shipping method is in the responsibility of the customer, on whose behalf and risk they travel. The order is considered complete from the moment it is paid and delivered to the carrier of the customer’s choice.
Out-of-Court Settlement of Disputes
Competent amicable settlement service is the out-of-court settlement service of the Athens Chamber of Commerce (EBEA).
Competent courts in case a settlement is not completed through the mediator, the courts of Athens are appointed.
Withdrawal (According to Law 2251)
All consumers who do not buy products for professional use, have the right to withdraw for 14 days. This right does not apply to cosmetics and cosmetics machines, as they are not suitable for return, for health protection and hygiene reasons.
In cases where the product has not been unsealed and it is not cosmetics or beauty equipment, the place of return means the headquarters of our company. Shipping costs, return costs as well as the actual cost of means of payment are borne by the customer.
According to the Greek legislation but also the General Regulation of Personal Data (GDPR) our company collects data of customers and visitors for reasons of fulfillment of commercial obligations (sales), for information of sales (shipping progress), for the participation in the client program (members club) , for updating new products (newsletter), product warranty as well as reasons for advertising and promotion.
This information may be disclosed to third parties, such as the courier company or the post office (which will deliver the parcel), the company accounting office (which prepares the accounting statements), the public (for tax purposes), the dealership or the manufacturer products (for the guarantee of your device), the Alex Make Me Pretty Members Club with transaction data for the collection of return points, the respective communication and management platforms of commercial and accounting transactions (provider of email, sms, commercial application, accounting applications, etc.).
For the exercise of the rights of individuals about personal data, you can contact our company by registered mail.
Email - Cookies
In case the visitor or customer, gives his e-mail address, agrees to receive an e-mail from our company or partners and can be deleted from it whenever he wishes.